Team AGENT
NOW YOUR entire team can view all customer WHATSAPP messages on a single WINDOW
With over 2 billion active users, WhatsApp plays a very important role in our lives. it's not easy to handle all of your customers with a single WhatsApp account.
WHY TEAM AGENT?
One-Stop WINDOW for the entire team
Better team collaboration. Your entire team stays on the same track.
BETTER RESPONSE TIME
Reply instantly. Reach out to your customers fasters. Resolve issues with speed.
NO MORE MISSING OUT ON ENQUIRIES
Manage the huge volume of incoming customer queries.
With a team agent for WhatsApp, your entire team can view all customer messages on a single window. This will allow them to simultaneously reply to a large number of user queries and all the responses will appear to be sent from that same company's WhatsApp number, instead of from a specific person.
Let's go a little deeper and see how you can streamline your efforts with the shared Team Agent.
WA WhatsApp Chatter Email BoX.mp4 Regular Price: Rs. 89000
Super Deal: Rs. 59000*/YEAR (+ gst)
For Existing CEOITBOX Subscribers with Active Unlimited Outgoing + Incoming API Please connect with Mahesh or Divakar
PS: 10% off on above offer for CEOITBOX Alumni Members only
TO AVAIL THE OFFER NOW
Now EVEN e-commerce businesses are turning to WhatsApp to stay connected with their customers.
Look at it as an email inbox but for WhatsApp.
As a business owner, you may have a lot of requests, queries and complaints coming in and you could end up missing out on a few or take very long to reply if you were to handle it all alone.
To prevent this from happening, what you need is a CEOITBOX Team Agent. In simple words, a CEOITBOX shared team agent allows your whole team to view, collaborate, send, receive and track all of your messages in a single unified inbox.
Let's find out some of the major benefits CBX Team Agent can provide your business.
Customer queries can be easily resolved
Allows your multi-agent team to access the inbox from multiple devices and respond to questions posed by customers in a quick and easy way.
Improves team performance
The tasks and chats are evenly distributed among team members preventing a single person from getting overwhelmed by the volume of messages that come in. Each agent can focus on resolving customer queries more efficiently, improving team performance.
Response time is greatly reduced
Customers today want quick resolutions to their problems. A shared team inbox allows you to respond to your customers quickly, reducing the response time.
After each issue is resolved, your agents can close old chats and move on to newer ones.
Organizes chats
Customer conversations can be sorted from 'newest' to 'oldest' which helps in identifying those conversations that need to be addressed on priority.
Regular Price: Rs. 89000
Super Deal: Rs. 59000*/YEAR (+ gst)
For Existing CEOITBOX Subscribers with Active Unlimited Outgoing + Incoming API Please connect with Mahesh or Divakar
PS: 10% off on above offer for CEOITBOX Alumni Members only
TO AVAIL THE OFFER NOW
Unable to decide?
Here are a few questions that should help
• Are you responding to more than 30 messages in a day?
• Do you need a team to help you out with customer support?
• Are your team members finding it difficult to track conversations?
• Are they unsure of who is responding to which customer query?
• Are chats getting missed out as team members are unable to figure out which issue has been resolved and which has not?
If your answer is yes to any of the above questions, you should start looking out for the solution of CEOITBOX TEAM AGENT that can help you streamline your customer support.
How to manage a shared inbox?
Managing a shared team inbox is a cakewalk.
Your team accesses the dashboard from their web browser. They then start assigning support tickets to themselves or transferring the chat to other team members and start responding to chat requests.
As a business owner, you will have a bird's eye view of every action performed by your team members.
If required, you can even take over and respond to conversations right from where your other team member has left off.